Cancellation Policy for Private Lessons & Mt Bachelor Lessons
Cancellation Policy for Group & Custom Clinics
Why do we have this cancellation policy?
The 2 weeks leading up to a clinic is crucial time for planning and preparation. We group participants, create specific sessions, and map courses based on each individual’s riding ability. We pair participant groups with the most appropriate coach and create lists of emergency contacts and medical information for each participant. This is all a manual process. When someone cancels we not only must take the time to find someone to fill their spot, but we must also adjust all of the previously mentioned planning documents. When a cancellation occurs just days before the clinic, it is almost impossible for us to fill the spot because of all the preparation involved. As a result, our cancellation policy also applies to emergencies and injuries.
This whole process is to ensure our camps provide the highest quality learning experience, in a safe environment, for all our participants.
To cancel, please contact us.
- Cancellations received at least 24 hours prior to the lesson/clinic will receive a full refund, less a $30 admin fee*.
- Cancellations within 24 hours of the lesson/clinic or "no show" will be billed for the scheduled lesson.
Cancellation Policy for Group & Custom Clinics
- Cancellations received at least 14 days prior to event will receive a full refund, less $50 admin fee.
- Cancellations received from 7-13 days prior to the event will receive a 50% refund.
- Cancellations within 0-6 days of the event or "no show" will not receive a refund.
Why do we have this cancellation policy?
The 2 weeks leading up to a clinic is crucial time for planning and preparation. We group participants, create specific sessions, and map courses based on each individual’s riding ability. We pair participant groups with the most appropriate coach and create lists of emergency contacts and medical information for each participant. This is all a manual process. When someone cancels we not only must take the time to find someone to fill their spot, but we must also adjust all of the previously mentioned planning documents. When a cancellation occurs just days before the clinic, it is almost impossible for us to fill the spot because of all the preparation involved. As a result, our cancellation policy also applies to emergencies and injuries.
This whole process is to ensure our camps provide the highest quality learning experience, in a safe environment, for all our participants.
To cancel, please contact us.