Cancellation Policy for Private Lessons
*The cancellation policy takes effect once a lesson has been scheduled with a coach.
- Pay in-advance customers: Full refund less 10% will be issued to all participants who cancel outside of 1 week. 50% refund or 100% credit will be issued for participants who cancel within one week (outside of 48 hours). Full forfeiture of payment for participants who cancel within **48 hours or no show.
- Pay in-person customers: For last-minute bookings, customers may be prompted to pay after their lesson. If a cancellation is made within *24 hours of the lesson, customers will be sent an online invoice to cover the full lesson amount. Customers will be responsible for the entire balance and must pay the invoice within 3 business days of receipt.
*24 hours is defined as giving notification by 9am the day before the scheduled lesson. **48 hours is defined as giving notification by 9am two days before the scheduled lesson.
Cancellation Policy for Group & Custom Clinics
- Cancellations received at least 30 days prior to an event will receive a full refund, less a $50 processing fee.
- Cancellations within 29 days of the event or "no show" will not receive a refund.
- Transfers are not allowed. Unless in the case Grit Clinics cancels a camp.
Trip Insurance
To make sure your trip is 100% covered, we recommend that you consider purchasing trip insurance.
Here is a link to our recommended trip insurance: https://www.travelguard.com/buy
Why do we have this cancellation policy?
The month leading up to a clinic is a crucial time for planning and preparation. We group participants, create specific sessions, and map courses based on each individual’s riding ability. We pair participant groups with the most appropriate coach and create lists of emergency contacts and medical information for each participant. This is all a manual process.
When someone cancels we not only must take the time to find someone to fill their spot, but we must also adjust all of the previously mentioned planning documents. When a cancellation occurs just weeks before the clinic, it is almost impossible for us to fill the spot because of all the preparation involved. As a result, our cancellation policy also applies to emergencies and injuries.
This whole process is to ensure our camps provide the highest quality learning experience, in a safe environment, for all our participants. Thank you for your understanding!
To cancel, please contact us.
To make sure your trip is 100% covered, we recommend that you consider purchasing trip insurance.
Here is a link to our recommended trip insurance: https://www.travelguard.com/buy
Why do we have this cancellation policy?
The month leading up to a clinic is a crucial time for planning and preparation. We group participants, create specific sessions, and map courses based on each individual’s riding ability. We pair participant groups with the most appropriate coach and create lists of emergency contacts and medical information for each participant. This is all a manual process.
When someone cancels we not only must take the time to find someone to fill their spot, but we must also adjust all of the previously mentioned planning documents. When a cancellation occurs just weeks before the clinic, it is almost impossible for us to fill the spot because of all the preparation involved. As a result, our cancellation policy also applies to emergencies and injuries.
This whole process is to ensure our camps provide the highest quality learning experience, in a safe environment, for all our participants. Thank you for your understanding!
To cancel, please contact us.