Cancellation Policy for Private Lessons & Mt Bachelor Lessons*
*The cancellation policy takes effect once a lesson has been scheduled with a coach.
Cancellation Policy for Group & Custom Clinics
We understand that times are uncertain with the COVID-19 virus and we want to be flexible so you have the time and information you need to make the best decision on whether you attend a clinic. We have adjusted our cancellation policy for 2021 to better accommodate the mandates and changes that may affect your ability to attend our clinic. Should you need to cancel, your options are based on how far in advance your cancellation request is received.
Why do we have this cancellation policy?
The month leading up to a clinic is a crucial time for planning and preparation. We group participants, create specific sessions, and map courses based on each individual’s riding ability. We pair participant groups with the most appropriate coach and create lists of emergency contacts and medical information for each participant. This is all a manual process.
When someone cancels we not only must take the time to find someone to fill their spot, but we must also adjust all of the previously mentioned planning documents. When a cancellation occurs just weeks before the clinic, it is almost impossible for us to fill the spot because of all the preparation involved. As a result, our cancellation policy also applies to emergencies and injuries.
This whole process is to ensure our camps provide the highest quality learning experience, in a safe environment, for all our participants. Thank you for your understanding!
To cancel, please contact us.
*The cancellation policy takes effect once a lesson has been scheduled with a coach.
- Cancellations received at least 48 hours prior to the lesson/clinic will receive a full refund, less a $30 admin fee.
- Cancellations within 48 hours of the lesson/clinic or "no show" will be billed for the scheduled lesson.
Cancellation Policy for Group & Custom Clinics
We understand that times are uncertain with the COVID-19 virus and we want to be flexible so you have the time and information you need to make the best decision on whether you attend a clinic. We have adjusted our cancellation policy for 2021 to better accommodate the mandates and changes that may affect your ability to attend our clinic. Should you need to cancel, your options are based on how far in advance your cancellation request is received.
- With the uncertainty surrounding COVID-19 we suggest looking at travel protection if you are traveling to a clinic outside the area you reside. We recommend Travel Guard.
- We will be making the “go/no-go” decision 30 days prior to all clinic start dates. We will contact you immediately if your clinic is suspended. If we suspend your clinic, you will have the options of store credit for 100% of your registration, a full refund, or transferring to another 2021 clinic with open spaces.
- Cancellations received at least 30 days prior to an event will receive a full refund, less the $50 processing fee.
- Cancellations within 29 days of the event or "no show" will not receive a refund.
- Transfers are not allowed. *Unless in the case Grit Clinics cancels a camp.
Why do we have this cancellation policy?
The month leading up to a clinic is a crucial time for planning and preparation. We group participants, create specific sessions, and map courses based on each individual’s riding ability. We pair participant groups with the most appropriate coach and create lists of emergency contacts and medical information for each participant. This is all a manual process.
When someone cancels we not only must take the time to find someone to fill their spot, but we must also adjust all of the previously mentioned planning documents. When a cancellation occurs just weeks before the clinic, it is almost impossible for us to fill the spot because of all the preparation involved. As a result, our cancellation policy also applies to emergencies and injuries.
This whole process is to ensure our camps provide the highest quality learning experience, in a safe environment, for all our participants. Thank you for your understanding!
To cancel, please contact us.